Financial Hardship

We understand that life can at times present unexpected events that can affect your ability to meet your financial obligations.

If you are finding your gotravelsim bill difficult to pay, we may be able to offer you assistance during those times.

What is financial hardship?

You may be in financial hardship if you want to pay your bills but don’t have the money to do so.

Financial hardship can be short or long term in duration. Common events that can lead to hardship include:

  • Injury or illness
  • Unemployment / reduction of income
  • Family breakdown
  • Domestic violence
  • Natural disaster
  • Death in the Family

If you feel you need some assistance, please get in touch with us to discuss options available for you.

How can we help?

Depending on your circumstances, we may be able to offer you a range of options including short or long term payment arrangements, review of your current plan to ensure it suits your needs or discuss pre-paid options. These are just some of the ways we can assist you.

Our aim is to get you back on track and in control of your monthly bill, so please refer to the Starting the Process section below to submit your enquiry.

Starting the process

If you are experiencing financial hardship and require some assistance, please choose one of the following options to contact us:

You can get in touch with us by calling 1300 417 015. The team is available 24 hours a day, 7 seven days a week.

Or complete a contact us form:

You can also email us at:

Lastly, if you would like to contact us by mail, please send your request to:

PO Box 1451 Burleigh Heads QLD 4220

We will always try to find a solution that meets your individual circumstances.  To fully understand your situation, we may ask questions about your circumstances or request supporting documentation but please know that this information is strictly confidential.

The perfect SIM to go with your needs

From $30 per month