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Critical Information Summary

Wallaby 15GB – Month-to-month contract – $40 per month

Information About The Service

Description of the service

The service provided is a 1 month contract that gives access to:

  • 15GB
  • unlimited national calls and text
  • up to $500 worth of credit towards international calls and text

per month for use within Australia.

Eligibility This service is available to new, recontracting and current customers.
Bundling This service is not conditional on any bundling arrangements.
Handset requirements

You will require an unlocked mobile handset. If your handset is locked, you will not be able to use any SIM card from a different provider.

If you are unsure if your phone is locked, you will need to contact your previous service provider. Unlocking fees may apply.

Minimum term The minimum term for this service is 1 month.
What’s included

The service’s inclusions are listed above, and the inclusions types include:

Information about pricing

Minimum monthly charge The minimum monthly charge for this service is $40
Minimum total cost The minimum total cost for this service is $40.
Included value

Data

If you use more than your included data, we will automatically add a further 1GB of data for $10 up to a maximum of 150GB extra data per month.  Data is calculated in kilobytes and includes all uploads and downloads.

All unused calls, text and data will expiry at the end of the 30 day billing cycle.

Cancellation fees There are no cancellation fees for this plan.

Other Information

Tracking your Usage You can track your usage online through your online account  https://gotravelsim.com or through the gotravelsim mobile app.
Fair Go policy All plans are subject to our Fair Go policy which is available on our website at https://gotravelsim.com/fair-go-policy
International roaming You are unable to use the service overseas.
How to contact us
  • Within Australia on 1300 417 015 available 24/7.
  • Email us on support@gotravelsim.com
  • Complete an online Contact Us form at https://www.gotravelsim.com/contact.
  • Send a letter to PO Box 1451, Burleigh Heads, QLD 4220.
Internal dispute resolution To view our Internal Dispute Resolution process please see our complaints page https://gotravelsim.com/complaints
Complaint handling system

We encourage all our customers to attempt to contact the gotravelsim team first when an issue arises so we can resolve your complaint. You can contact our support team at any time on 1300 417 015.

Alternatively, you can email support@gotravelsim.com

If you are not satisfied with the outcome, you can contact the Telecommunication Industry Ombudsman (TIO) on 1800 062 058 or you can visit www.tio.com.au/about-us/contact-us for more information.

This is a summary only – the full legal terms for the product and service is available at https://gotravelsim.com/terms-and-conditions

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