Information About The Service
|Description of the service||
The service provided is a 12-month contract that gives access to:
per month for use within Australia.
|Eligibility||This service is available to new, recontracting and current customers.|
|Bundling||This service is not conditional on any bundling arrangements.|
You will require an unlocked mobile handset. If your handset is locked, you will not be able to use any SIM card from a different provider.
If you are unsure if your phone is locked, you will need to contact your previous service provider. Unlocking fees may apply.
|Minimum term||The minimum term for this service is 12 months.|
The service’s monthly inclusions are listed above, and the inclusions types include:
Information about pricing
|Minimum monthly charge||The minimum monthly charge for this service is $30|
|Minimum total cost||The minimum total cost for this service is $360.|
If you use more than your included data, we will automatically add a further 1GB of data for $10 up to a maximum of 150GB extra data per month. Data is calculated in kilobytes and includes all uploads and downloads.
Any unused data expires at the end of each billing cycle and will not roll over to the following month.
|Cancellation fees||The maximum early termination charge for this plan is $360, which is reduced by the minimum monthly charge of $30 for every month completed on the contract term. After this contract term is finished no early termination charges apply.|
|Plan changes||You can change your plan to another service during your contract term if you change to a plan with a higher monthly access fee. A fee may apply if you change your plan.|
We will email you your bill after each billing cycle and you must pay your bill by the due date. If you do not pay your bill by the due date, we may charge you a late payment fee.
If you elect to receive paper bills, you will incur a $2.50 monthly fee.
|Tracking your Usage||You can track your usage online through your online account https://gotravelsim.com or through the gotravelsim mobile app.|
|Fair Go policy||All plans are subject to our Fair Go policy which is available on our website at https://gotravelsim.com/fair-go-policy|
|International roaming||You are unable to use the service overseas.|
How to contact us
|Internal dispute resolution||To view our Internal Dispute Resolution process please see our complaints page https://gotravelsim.com/complaints|
|Complaint handling system||
We encourage all our customers to attempt to contact the gotravelsim team first when an issue arises so we can resolve your complaint. You can contact our support team at any time on 1300 417 015. Alternatively, you can email firstname.lastname@example.org
If you are not satisfied with the outcome, you can contact the Telecommunication Industry Ombudsman (TIO) on 1800 062 058 or you can visit www.tio.com.au/about-us/contact-us for more information.
This is a summary only – the full legal terms for the product and service is available at https://gotravelsim.com/terms-and-conditions
From $30 per month