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Critical Information Summary

Bandicoot 8GB – Month-to-month contract (data only) – $35 per month

Information About The Service

Description of the serviceThe service provided is a 1 month contract that gives access to 8GB for use within Australia.
EligibilityThis service is available to new, recontracting and current customers.
BundlingThis service is not conditional on any bundling arrangements.
Handset requirements

You will require an unlocked mobile handset. If your handset is locked, you will not be able to use any SIM card from a different provider.

If you are unsure if your phone is locked, you will need to contact your previous service provider. Unlocking fees may apply.

Minimum termThe minimum term for this service is 1 month.
What’s excludedStandard and International calls and texts.

Information about pricing

Minimum monthly chargeThe minimum monthly charge for this service is $35
Minimum total costThe minimum total cost for this service is $35.
Included Value

Data

If you use more than your included data, we will automatically add a further 1GB of data for $10 up to a maximum of 150GB extra data per month.  Data is calculated in kilobytes and includes all uploads and downloads.

Any unused data expires at the end of each billing cycle and will not roll over to the following month.

Cancellation feesThere are no cancellation fees for this plan.

Other Information

Tracking your UsageYou can track your usage online through your online account https://gotravelsim.com or through the gotravelsim mobile app.
Fair Go policyAll plans are subject to our Fair Go policy which is available on our website at https://gotravelsim.com/fair-go-policy
International roamingYou are unable to use the service overseas.
How to contact us
  • Within Australia on 1300 417 015 available 24/7.
  • Email us on support@gotravelsim.com
  • Complete an online Contact Us form https://www.gotravelsim.com/contact
  • Send a letter to PO Box 1451, Burleigh Heads, QLD 4220
Internal dispute resolutionTo view our Internal Dispute Resolution process please see our complaints page https://gotravelsim.com/complaints
Complaint handling system

We encourage all our customers to attempt to contact the gotravelSIM team first when an issue arises so we can resolve your complaint. You can contact our support team at any time on 1300 417 015.

Alternatively, you can email support@gotravelsim.com

If you are not satisfied with the outcome, you can contact the Telecommunication Industry Ombudsman (TIO) on 1800 062 058 or you can visit www.tio.com.au/about-us/contact-us for more information.

This is a summary only – the full legal terms for the product and service is available at https://gotravelsim.com/terms-and-conditions/

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